FAQ

Frequently Asked Questions

How does a Nexus Battery upgrade work?

A Nexus Battery upgrade replaces the existing compatible battery pack with a higher-capacity pack designed to extend range and support strong performance. Product specifications and compatibility vary, so review the product page before ordering.

Can I install the upgrade myself?

Installation requirements depend on the product and board model. Follow the installation guide supplied for your product. If you are not comfortable working with battery systems or electronics, use a qualified technician.

What cells are used?

Cell type and pack construction vary by product. Current cell specifications are listed on each product page.

Do you ship internationally?

International shipping is available to many destinations. Availability, rates, and restrictions are shown at checkout. Customs duties, taxes, or import fees may apply.

What is the return policy?

Eligible items may be returned within 30 days of delivery. Conditions and exclusions apply, including a 15% restocking fee on returned items. See our Refund & Returns Policy for full details.

How can I get help?

Email nexusbatterysolutions@gmail.com and include your order number when your question concerns an existing order.